Return Policy

RETURN & EXCHANGE POLICY

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us by Email: info@earth-aromatherapie.com or +852 51180180 (whatsapp) with details of the product and the defect. You can send the item you consider defective to : 


Return Address


Attn. : Customer Service Team


Add : 9T Valiant Ind., Ctr, Fo Tan


Tel : 26801018



Upon receipt of the returned product, we will fully examine and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.


It may take up to 30 days for an unregistered PayPal account to see the refund in your bank statement. For more information, please contact us at info@earth-aromatherapie.com / +852 51180180 (whatsapp)